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Payment: Payment must be made in full before product is shipped. We accept visa, Master Card, American Express, Money orders and checks. Purchase orders may be accepted from established organizations. We do not ship C.O.D.
Returns: Unused items may be returned for a refund or exchange of purchase amount within 30 days, along with original receipt. A return received after 30 days qualifies for a merchandise credit only, minus a 25% restocking fee. After 60 days, a 50% restocking fee will be assessed. Shipping fees are not refundable. No holiday items may be returned after the holiday. Custom and special order items are not returnable. We reserve the right to determine if an item has been used, making it not returnable.
Claims: claims for broken, defective, or incorrect shipments must be made within 10 days of receipt of goods. Merchandise that is evidently damaged upon receipt should not be accepted from the shipping carrier.
Shipment of goods: In stock items will be shipped within 72 hours of receipt of order. Out of stock items will be placed on backorder and ship when stock arrives. Please call to check availability of items. Custom orders are shipped in 7 -21 days.
Custom Orders: A deposit of 50% of the total order price is required to begin processing a custom flag or banner order. Payment in full is required before shipping. Custom flags, banners, attention flags, and imprinted items cannot be returned.
Special Orders: Items which we do not carry as a regular stock item and are ordered specially for you must be paid in full at the time of order. No returns or exchanges on special order products.
Pricing: All product specifications and prices are subject change without notice.
You will have the option of choosing your shipping method when you check out. In some cases, we replace your choice with another carrier service, always ensuring that the service will deliver within your required time frame. We will not increase your shipping charges.
You can see your shipping costs from your shopping cart once you have entered your zip code.
Massachusetts residents will pay 5% sales tax on non-US flags. Out-of-state customers, and Massachusetts residents buying US flags will not be charged sales tax.
In most cases, your order will ship within 72 hours (3 business days). If, for any reason, there will be a delay in shipping, we will let you know as soon as possible.
Yes! Our online system will not display correct “mixed product” quantity discounts, however. If you are ordering quantities of multiple sizes, call us at 1-800-472-3524.
Currently we can accept VISA, Mastercard, American Express and purchase orders online. If you wish to pre-pay, please call us at 1-800-472-3524.
U.S. Flag Manufacturing cares about your privacy. We will not share your personal information, including name, address, or email address with any 3rd-party without your permission. You may occasionally receive mail from us regarding special offers and promotions we think you may be interested in. If you would prefer not to receive any mailings not pertaining to your order, please email website@usflagmfg.com and let us know.